Compliments, Complaints & Feedback
We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents about their child’s experience.
We would also like your views about the content of our SEN Information Report.
Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. These positive comments will be published on this area of our school website.
We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.
Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.
If your concern is directly related to decisions around an EHC Assessment or EHCP, this will be managed directly by the Durham Statutory Casework Team. You will be contacted directly by the team to receive information about the mediation services and other action you may consider.
